Monday, July 25, 2011

Thanks to Apple

Chase is getting a new iPod Touch.  We had called after the toddler tornado incident (aka Jaemin) and they said it was $99 for the replacement since it was probably put in water (the toilet).  I had Chase call back today to find out if it would cost to ship his to Apple and the new one back or not.  I thought that if it didn't it would make sense not to try to get to an Apple store 2 hours away.  The rep he got was so nice.  She told him it would cost for both ways and asked if he wanted a replacement.  I told her we couldn't afford that extra cost right now.  Seconds after we hung up she called us back.  She thought he was such a polite child and felt so bad that baby brother was the culprit that she wanted us to hold to see if she could find a way to help out.  After about 15 minutes or so on hold she's doing everything for free.  She's even shipping us an empty prepaid box to ship his broken iPod back in.  She said about 2 or 3 days after they get his they'll send him a new refurbished iPod.

I put Chase back on the phone with her so she could explain what was going to happen and he was pretty happy and was able to tell her thank you himself.

Now, hopefully, Chase really has learned his lesson about leaving his stuff whevever and maybe, just maybe, he'll put his iPod up out of reach of a VERY curious 2 year old.  I told Chase he better thank his lucky stars for that kind of break.  It was going to cost him $50 of the $99 plus the shipping and these breaks don't come around often in life. 

2 comments:

Marilyn said...

He is one lucky boy!!!

Brandon said...

Wow! Chase was incredibly lucky! Goes to show there are still people that go the extra mile, even when do not even think to ask.