Friday, June 1, 2012

The only bad part of our trip

We only had one bad thing happen so far.  It was at the beginning, but it's just about fixed.  We stayed at a hotel in OK and we let the kids swim the night we were there.  They were in the pool, maybe, an hour.  Chelsi said her eyes were burning and they were all red.  So we left and showered.  In the shower I couldn't not get the sticky gunk out of the girls' hair.  I washed it several times with everything I could find and it was sticky and felt like straw.  I told the hotel staff as we left the next morning that they had too much chlorine because the girls' swimsuits also completely faded out.  I mean more than I've ever seen fade with years of wear.  He said it couldn't have because it's salt water.  But, he said the heater was just worked on and he wondered if they accidentally put chemicals in it.  I told him I just wanted him to know because Chelsi had burns on her shoulders from it plus the hair and swimsuit damage.  We left and when we arrived in San Antonio we had a survey from the hotel.  I finally filled it out online and mentioned the pool problem there.  The manager contacted us right away.  She reimbursed us, completely, for the stay and then offered to let us stay free if we pass back through....which we're not.  She told us they shut down the pool because the salt level was at 65% which she was then told makes it act like bleach.  No kidding....it turned Chelsi's black hair reddish brownish blackish.  She also contacted her hair stylist friend so find out what we could do with her hair or we were going to have to cut off 7 inches of damage.  They told us to get a cholesterol treatment and leave-in conditioner.  I took her to a local place called Alamo cuts to cut off the worst of it at the tips and they cut about 1 1/2 inches.  They said it was pretty bad damage and basically dried out her hair almost to her scalp.  It stripped it.  Kaelin's was damaged, but not near to the extent Chelsi's was.  That place told us to get the cholesterol treatment, leave-in conditioner and a clarifying shampoo to keep any further chlorine or salt from the week from making things worse.  We also had to go to Kohls to buy new swimsuits for them as soon as we got here.  Luckily the lady in front of us was nice enough to ask if we needed her coupon.  Saved us 15%.

Today the hotel told us they were paying for everything we had to do from the damage.  Luckily so because the stuff that we had to buy at Sally's was pretty expensive.  They're paying for all of that, the cut and the swimsuits.  They were nice enough to just offer it up because of the severity of what the pool did and they said they were fixing it before it happened to anyone else.  We used the treatments yesterday and they worked great.  Chelsi's hair is a little strawish still and Kaelin's just barely, but it's a ton better!  I had never heard of this stuff before, but we can finally brush through her hair.  Situation rectified.  :0)

1 comment:

Marilyn said...

Wow, who would have thought salt could do that much damage!!!